Privacy Policy
Updated October 11, 2026
Enomi is operated by Beijing Fumo Technology Co., Ltd. (北京浮墨科技有限公司). Website purchases are processed by Waffo Pancake.
Scope and contact
This notice explains how Beijing Fumo Technology Co., Ltd. (北京浮墨科技有限公司), which operates Enomi (“we”), processes data. Contact us at support@enomiai.com for privacy requests.
Data we process
We process guest or account identifiers, session credentials, language and character choices, messages, conversation settings, generated replies, memory summaries and user-provided memory, the name, pronouns and short self-description you choose to share with the characters, and generated audio. Enabled login providers may supply an identifier, email and basic profile. Infrastructure processes request metadata such as IP address, timestamps and error information. If purchases become available, we receive transaction identifiers and entitlement information; payment details are entered with the checkout provider, not in chat. We also record in-app usage events, such as which screens, categories and scenes you open and whether you use reply suggestions, together with your account identifier and platform. These events never contain message text.
Why we use it
We use this data to deliver replies and audio, maintain conversation continuity and memory, authenticate users, restore available purchases, prevent abuse, diagnose failures and handle support requests. Chat history and selected memory may be included in later model requests. For regions requiring a legal basis, service delivery relies on performance of the user agreement; security and support rely on legitimate interests, legal compliance on legal obligations, and optional consent-based processing on consent where required. Usage events help us understand which features are used so we can improve them; they are first-party only and are not used for advertising.
Providers and international processing
Railway hosts our business services and PostgreSQL database in the United States. Cloudflare provides domain, web infrastructure and support email forwarding; support messages are forwarded to a Gmail inbox. Conversation context is transmitted through an external model gateway to the configured text-model provider. Requested speech text is processed by an external VoxCPM2 GPU service in China. Data may therefore be processed outside your country under different privacy laws. Chat is not end-to-end encrypted from these service providers. Do not submit information you are unwilling to share for this processing. For website purchases, Waffo Pancake acts as merchant of record: we send it your internal account identifier, order identifier, product, amount and currency, and you enter your email and billing details directly on its hosted checkout. We do not send chat content for payment processing.
Storage on your device
The web app uses session storage for session credentials and local storage for preferences and cached state. Native apps use secure device storage for credentials and local storage for preferences. Clearing local storage may remove access to a guest session, but does not itself erase records on our servers. The current app does not include an advertising or cross-site tracking SDK.
Retention and deletion
Conversation and memory data are stored to support continued use. Chat controls can clear history or edit/delete memory. Signed-in users can delete their account in the app under Profile → Delete account; this immediately deletes the account, chats, memories, generated audio and images, chat backgrounds and settings from our live systems and revokes Sign in with Apple access. If you report a reply, we keep a copy of that reply and your reason for safety review until your account is deleted. Backups, security records, legally required transaction records (kept without your account link) and records held by providers can remain after live data deletion and expire on their own schedules.
Your choices and rights
You can change available memory and conversation settings, stop using the service and contact support to request access, correction, deletion, a copy of your data, restriction or objection where applicable. We may need to verify ownership without requesting your password. Where consent is relied upon, you can withdraw it. Depending on your location, you may complain to a data-protection authority. Requests are handled under applicable law.
Security, children and updates
Access controls and encrypted network connections help protect data, but no system is risk-free. Enomi is for adults 18 and over; we do not knowingly offer it to children. Contact support if an underage person has provided data so we can investigate and address it. Changes to this notice will carry an updated date. Your age confirmation is stored only on your device.